Information Source

TECHNICAL FAQ

General Questions

  • Where can I get information on Unz & Company software products?
    Go to www.unzco.com. Select “Products” then “Software” from the main menu.

  • What product or version of the software do I have?
    Please check the main screen for the version number.
    UnzExport: versions 2.00.03, 3.0, 3.1, 5.1, 5.1.3
    UnzHazmat: versions 5.0, 5.1, 5.1.3
    Electronic Forms Library: version   2.2.7


  • Is there a demo of this program I can review to see if it will meet my needs?

    UnzExport, UnzHazmat and UnzExport Pay-as-you-go software versions provide a FREE 30 day demonstration period. You can request a demo copy of UnzExport or UnzHazmat from our website at http://www.unzco.com. The demo copy is a fully functional program except that you cannot print, mail, or transmit a final version of the forms without watermarks. Demos are NOT available for any other program.

  • Can I copy this software and use it on another machine?
    NO.  Unz software is copyrighted.  Unauthorized copying is piracy. You must purchase additional licenses if you wish to use the software on more than one machine at the same time.

  • Can I move the software to another machine?
    It is legal to uninstall and reinstall the program on an alternate machine, but you may not move the software to a new machine if you leave the copy on the older machine. It is legal to make a disk copy of the installation disks for safekeeping, but you may not use the backup disk to install additional copies of the software. Make sure you backup files before transfering.

  • I am getting a new PC?  How do I transfer my data files?
    **Note that this procedure will generally work for all Unz & Company software.
    If you still have the original installation disks
    • Backup your current files
    • Install the program on the new PC, using the original installation disk and codes
    • Copy the files from your backup to the installation directory on the new PC, overwriting the files in the installation directory

  • I lost or damaged my installation disk. Can I get a new one for free?
    If your software is covered by a maintenance agreement:
    A maintenance agreement is available for UnzExport and UnzHazmat software programs only.  A paid maintenance agreement entitles you to any new versions of the software released within that year free of charge.   Requests for a replacement of lost or damaged media would be available under the maintenance agreement.

    If your software is NOT covered by a maintenance agreement:

    You will have to purchase new installation media (we reserve the right to evaluate requests on a case by case basis).

  • Can I use this software on a network server?
    You must have a “Multi-user” copy of the software. UnzExport and UnzHazmat are available in multi-user versions. The Electronic Forms Library and both Certificate of Origin programs are not available in multi-user versions.

  • Do I have to buy paper forms in addition to this software?
    For UnzExport – NO*
    For UnzHazmat – NO*
    For Electronic Forms Library – YES

    * if you have a colored printer (or not using the Certificate of Origin for Shipments to Israel)
  • What forms work with my software?
    Go to http://unzco.com.  The list of forms appropriate for your software will be listed on the “Software” page.

  • My software works when logged on as “administrator”, but not when logged on as “user.” Why?
    This is usually a permissions issue. Contact your system administrator and ask them to review the permissions on the files in the installation directory.

  • What is your return policy?
    In keeping with software industry standards, Unz & Co. provides a 30 day return policy for the UnzHazmat and UnzExport software.  If you are not fully satisfied with the product, you have 30 days from date of shipment to call Unz & Co. Customer Service at (800) 631-3098 to receive a credit to your account or a full refund less shipping and handling costs once we have received and processed the returned item.  Once a registration code has been issued, you will no longer be eligible for a credit/refund.  We will not issue credits or refunds beyond 30 days from the date the product was shipped to you.    Once you have received a credit/refund verification, you will no longer be eligible to receive a registration code. Unz & Co. offers 30-day trial periods of these software programs for customers to have adequate opportunity to evaluate whether the software meets their needs prior to purchase.  We do not offer refunds on software once the registration code has been issued. Unlike physical goods, electronically distributed registration codes can be duplicated.  Once a registration code has been issued, it is unfortunately not possible for us to recall all copies.  We do not keep copies of the registration codes. 

UnzExport and UnzHazmat
  • Is there a demo of this program I can review to see if it will meet my needs?
    Yes. You can request a demo cd of the UnzExport program from our website at http://www.unzco.com.  The demo is a fully functional program except that you cannot
    print, mail, or transmit a final version of the forms without watermarks.

  • What is the current version of UnzExport?
    The current version is 5.1.3 and contains all the forms from UnzHazmat plus 21 additional compliance forms.
  • What is the current version of UnzHazmat?
    The current version is 5.1.3.

  • How do I install this program?
    Detailed step-by-step instructions on installing UnzExport or UnzHazmat may be downloaded from the website at http://unzco.comPlease note:  if you are upgrading from a previous version, you should make complete backup of your current installation before you begin your upgrade.

  • I received an error message:  Database does not support this version. What do I do?
    This message appears if the file containing the screens (unz.exe) does not match the file containing your user data (etfps.mdb).  You must run the Update.exe file which is supplied with your installation disk.

  • Do I need a color printer to use this software?
    Some forms, notably the IATA forms, print with red diagonal hatchings down the left and right margins of the form.   If you have a color printer, UnzExport and UnzHazmat will print the red diagonal hatchings for you. If you do not have a color printer, then you must purchase blank forms with the red diagonal hatchings pre-printed on the form. Most other forms print in  black and white and therefore, do not require a color printer. The one form that requires a specially printed background paper is the Certificate of Origin for Shipments to Israel.

  • What is the Activation code and why do I need one?
    When you install the UnzExport and UnzHazmat software, they will operate in “demo” mode.   In the demo mode, you cannot print final copies of your documents.   You must enter an activiation code to “unlock” the software so that you can print final copies. Contact the Unz Help Desk at 732-667-1020 to obtain an activation code. You must first pay for the software and provide the name of the computer on which it will be installed.

  • I am getting a new PC.  How do I transfer my data files?
    If you still have the original installation disks

    • Backup your current files
    • Install the program on the new PC using the original installation disk and codes
    • Copy the files from your backup to the  c:\ETFPS directory on the new PC, overwriting the files in the installation directory

  • I received an error message: Runtime 3012 No current record. What do I do?
    This message appears because there are no records in one or more of the Maintenance tables. Maintenance tables are used to store the information that appears in the drop down boxes throughout the program.  Go to the Main Menu.  Select the Maintenance Button, and enter at least one record for each of the tables (e.g. buyers, sellers, products, etc.).

  • Can I import data from my database program?
    UnzExport and UnzHazmat have a “bulk” import facility to load data from an existing Excel spreadsheet. However, the facility is designed to work with “empty” tables.  It cannot update data already in the tables.  You will usually use this facility to copy your existing data into the program when you first set up UnzExport or UnzHazmat. 

    If you have already loaded data into the tables and wish to import additional new records that do not appear in the table, the import facility will work correctly.  However, if your import file contains records which already appear in the table, the import will fail because the import will not know which record (the one in the table, or the one in the import file) contains the most correct data.

    If you have already loaded a great deal of data into the tables, and wish to replace records that already exist, you must export the current table to an excel file, delete the records in the table, add the records to an Excel file to import (making sure there are no duplicate records), and then import the file back into the empty UnzExport or UnzHazmat table.

  • Can I export data to my database program?
    UnzExport and UnzHazmat do allow you to export data to an Excel spreadsheet (or csv file) in a pre-formatted layout. Once you have exported the data, you can modify Excel files to arrange the data in any layout needed by your Database program. Note: this is a manual procedure for use when you have an occasional need to transfer data to an external database program.  There is no facility in UnzExport or UnzHazmat to automatically transfer data or sync with your ERP/external database programs.

  • Can more than one person use this software at the same time?
    If more than one person needs to use the program at the same time, you can purchase several copies of the single user version, or buy one copy of the multi-user version of the program.

    The multi-user version of the program is designed to be run on a server, and ensures that changes made by one user are not over-written by another user. All users share the same set of buyers, sellers, consignees, products, etc. Single user versions are designed to run as stand-alone programs on a single PC.  They contain no protection to prevent multiple users from over writing each others’ changes.  Each user with a stand-alone copy will have his/her own set of buyers, sellers, consignees, products, etc.

  • The government often changes export codes. (AES port codes, schedule B codes etc.)  How do I know I have up-to-date codes?
    UnzExport and UnzHazmat contain a facility which will download an updated list of codes from the government database of codes.  You can run the facility as often as you feel it necessary to keep your program codes up-to-date.  Because downloading tables from the government may take time, the facility does not run “automatically”.  You must choose to run the facility based on your needs and the time you have available to download codes.

 

Electronic Forms Library

What is the Electronic Forms Library (EFL)?
The EFL is a very low cost, “pay as you go” legacy application which may meet the needs of exporters with limited requirements.  Although the program and forms are still available, no further development or upgrades are planned for this program. The program is sold “as-is”.

What is the current version?
The current (and last) version is 2.2.7. 

How do I get more forms?
Contact the Unz Customer Service (800-631-1020) and ask for a “refill” for the Electronic Forms Library. You must tell the salesperson the order number appearing in RED which appears under the ORDER button on the main screen. Your license key will be emailed to you. Orders come in batches of 250.

I am getting a new PC?  How do I transfer my data files?
If you still have the original installation disks

    Backup your current files

    Install the program on the new PC using the original installation disk and codes

    Copy the files from your backup to the c:\UNZFORM  directory on the new PC, overwriting the files in the installation directory

Can I import data from my old program? No.

Can I export data to my database program? No.

Can more than one person use this software at the same time? No.

Can this software program be used on Windows System 7? Yes. But please note that this software program is no longer being updated or supported. You may want to switch to UnzExport (Unlimited or Pay-Per-Form).

Software no longer sold or maintained

  • Hazmat Declaration 4.0 - Please consider UnzHazmat for your hazmat compliance needs.
  • Export Software Version 4.0 - Please consider UnzExport for your compliance needs.
  • NAFTA Certificate of Origin - Please consider UnzExport for your compliance needs.
  • US/Israel Certificate of Origin - Please consider UnzExport for your compliance needs.

 

 


Unz & Co. (Division of WTS Corporation), 333 Cedar Ave., Building B, Suite 2, Middlesex, NJ 08846
Phone: (732) 667-1020 • Fax: (732) 868-0260 • Customer Service: 1-800-631-3098
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